Frequently Asked Questions
Last updated: July 7, 2026
- What services does Fly Gourmet Kitchen provide?
- We provide chef-crafted in-flight catering for private and corporate aviation clients, including menu planning, meal preparation, packaging, and coordinated delivery to your departure location.
- How far in advance should I place an order?
- We recommend submitting orders at least 48 hours before departure. Rush requests may be accommodated based on kitchen capacity and delivery logistics — contact our team for urgent needs.
- Can you accommodate dietary restrictions and allergies?
- Yes. We offer vegetarian, vegan, gluten-free, and other dietary options. Please specify restrictions when ordering. Customers with severe allergies should contact us directly so we can discuss preparation and cross-contact precautions.
- Where do you deliver?
- Delivery coverage depends on your departure airport and operational schedule. Our team will confirm availability and delivery windows when you place an order or set up a corporate account.
- How do I set up a corporate account?
- Email flygourmetngabj@gmail.com with your company name, typical flight routes, and estimated monthly volume. We will schedule an onboarding call and provide account setup details.
- What is your cancellation policy?
- Changes and cancellations must be submitted within the cutoff window communicated at booking. Late cancellations may incur fees depending on preparation status. See our Terms of Service for full details.
- How can I contact support?
- Reach us at flygourmetngabj@gmail.com or call +234 704 700 6029. We aim to respond within one business hour.